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I feel i have been done wrong by TMR..

The story I'm about to tell does not reflect in anyway any purposely wrongdoing by TMR.
I have dealt with TMR in the past and although there was a glitch, they went out of their way to rectify it and all ended well; so, I know they are good guys that practice good business. However, the other day I purchased, and by purchase, I mean moved into a cart and then pressed the pay button for a pair of Gallo speakers. To my surprise I received an SMS saying my card was charged on the one hand, and at the same time I've received a Message that the speakers have already been sold to someone else. This is the short end of the story; the full story ‏shows up a few posts below. I admit at first I've been very upset and I started this post in a different way, it parked a lot of reaction, most of it in favor of TMR which I find to be great, but the real question I want to ask and this is regardless of if it happened with TMR or with any other venue, is,  how can it be that once you move any product into a cart and press the pay button within a few moments the product can be sold simultaneously to another buyer? isn't there any smarter way to prevent such an incident which is obviously going to leave one of the customers disappointed and upset?

thesound
chorus
976 posts
 
I had my first TMR transaction last week. The Pass INT 25 arrived
yesterday. Flawless condition. Well it is too much to expect the remote
to be cleaned I suppose. Their double boxing the Pass box impressed 
me. They are apparently too busy for same day shipping. Not Amazon after all. On a scale of 1 to 100, with one hundred being the unobtainable
perfection no merchant can achieve but should always strive for, I will give them a 94. Soundman I dare say you were a bit unlucky. Also why not buy your gear over there? Prices are lower and freight would also be a savings. 
ml8764ag's avatar
ml8764ag
513 posts
 
Mapman...as always, much respect...but, unless I inferred improperly...they represent themselves as a premium purveyor of used equipment...and stress that they test every piece.

If you look at my posts(e.g. cap replacement estimate), you’ll see I’m very much a pro-vendor...”cost of doing business” advocate...probably to a fault...however, to me, their prices seem an additional notch higher than a brick and mortar business selling used goods. The only reason I would pay more is getting that QC added value...else, why not wait for a reputable private seller.

Bottom Line...if they say they test used equipment before selling...they MUST do that...every single time.
jsal3689
84 posts
 
I bought a Musical Fidelity preamp that had a slight problem with the remote. When I called, they offered a discount to accept it. I am partially disabled so the remote was pretty important. They gladly took it back and gave me a great discount on a Parasound JC-2 that I wanted. They paid for all shipping. I thought they treated me well. 
tonykay
1,314 posts
 
I once told TMR hat they should upgrade their camera as their pictures were consistently gray, and unappealing. They didn't like it, and told me so. Since then, I have bought a few things from them and they have ALL been good experiences. Their descriptions are accurate, the ratings of the equipment they sell are fair and their prices are reasonable when compared to other resellers here (you know who you are).
mapman's avatar
mapman
22,950 posts
 
Agree that gear should be tested if said so.

Testing gear thoroughly is not easy. The key word is thoroughly. Does even that mean there will never be any problems? No. But that should be the exception, not the rule, and a reputable company will make things right which by all account TMR seems to do in general.

I look at buying pricey gear from a professional and reliable source as an insurance policy as much as anything with the expectation that any issues that might slip through the cracks will be addressed. I am willing to pay a premium for extra insurance when it comes to buying pricey and often complex used audio gear.

I am very likely to buy from them at some point. If people know of better sources to consider, I am all ears for sure.

I have been burned buying pricey used  items from individuals somewhat here in the past, but luckily the name brand maker of the gear provided good and reasonably priced service and I was able to resolve the issue that way.
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