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Acurus ACT 4 firmware update problem/question to owners

Hi!

I have an Acurus ACT 4 (16 channel) with some software bugs. A few specific menu points hang the device screen so that it has to switched off with the back panel power button.

I'm trying to resolve it with the firmware update, but can't understand how the hell it works. I select the update menu on a device, then it asks to connect the flashcard and then nothing happens.

Can anybody please help me to understand how the firmware update works on the ACT and/or probably share your experience resolving software bugs?
s2pak
maxwave's avatar
maxwave
986 posts
 
Ask your dealer or EMail Indy Audio Labs
http://www.acurusav.com/request-info/

The firmware update is not on their web site
They should send you by EMail , the firmware and some pdf files
that will show you how to procede. It is always that way.
You need a laptop ( I use Windows ) , a mini USB to USB cable

have the serial number of your unit  with you , when you will EMail them


s2pak OP
5 posts
 
Oh... these guys know how to complicate simple things :))

Thank you for clarifications!
maxwave's avatar
maxwave
986 posts
 
Have you tried ´´ Factory Reset ´´  for the bugs  ?


s2pak OP
5 posts
 
Does not help, unfortunately. 
maxwave's avatar
maxwave
986 posts
 
I hope those issues will be solved .
Christmas is coming and with Covid confinement ; we need our gears   to work flawlessly.

The good point is that if you have to ship your ACT4 , for repair , they will  upgrade it to 20 channels at no cost.You five years  warranty is reset
As long as you are the original owner. The warranty is not transferable .

All the best
Pierre

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