A small claims suit is also a good idea. Years back I bought a refrigerator but weeks passed without delivery. I demanded a refund. Radio silence from the store though I had been in contact several times a week to resolve this. Finally started a small claims case. When they were served the store called and asked me what this was all about. I told the guy- come one- don’t play games. Got a judgment which was served.
I received a full refund plus court costs
I received a full refund plus court costs