I've just received my Fertin 20EX driver from France. They were shipped by DHL. I had no problem whatsoever. They were packed in a wooden crate and bolted at the bottom. I think if shipping co offered further protection for electronic products, this would lower the chance of having problems later. I would pay more to get my amp, cd or speakers in a metal box or wooden crate so they would arrive safe. Plain carton box with styrofoam isn't enough. After your thread, I was quite anxious to see if everything was ok. You spend hard earn dollars, you don't want more problems. Unfortunately, you may have to spend an extra 20 dollars to go to small claims court, this is what we have in Canada. But at least you will have a chance of getting your money. In these situation, you must continue to build your case. Good luck.
Audiophiles DO NOT USE DHL-READ MY NIGHTMARE
Just had a nightmare experience with DHL shipping a Wadia 16 from Richmond,Va to South Carolina. Yesterday, the driver came to pick it up and tried to turn his van around where it could not be turned around in a shared driveway, almost ran over my new heat pumps, ran over my neighbors drainage pipe, and then stormed off without picking up the package. I tried to stop him and could not. I called DHL and reported the driver. His manager came to pickup my package. His manager told me that the driver is a hothead sometimes. Great! It was scheduled for delivery today. I told the guy it was a CD player, delicate electronic instrument and the waybill also had that info. My buyer just called me told me that the Wadia 16 arrived and was completely totalled. They had dropped it on its side and broken all the connections on the back. The styrofoam was crushed into powder. I almost feel like they did this intentionally. When I called to report the problem I was told that unless I could produce a receipt that they would not pay the claim as I had it insured for $ 2K. She seemed amazed that a CD player could be worth $ 2K. The way she talked it could be months before I get my money back, if ever. I had thought that DHL was trying to take business from FedEx and UPS and was doing a good job. Obviously, I will never use them again. Also, lost the $ 125 I paid to have the unit shipped overnight and to insure it. This is my first experience like this and I am ticked!!! Beware of DHL. I can understand how accidents can happen but that is what the insurance is for. I just got a poor reception when I called to make a claim. Consider this experience when you decide on your shipper!!!!
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- 39 posts total
- 39 posts total