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Transport Noise from Krell SACD Standard

What type of experience does anyone have using the Krell SACD Standard CD player and the transport noise it has particularly with Redbood CDs. Although sonically, this is one of the finest players I have ever heard and experienced yet, they must have some sort of issue with the Phillips transport they are using? I talked with Krell a few days ago and they simply stated that it would have to be something I would have to live with because they can't change the type of transport they have. They are familiar with the noise issue particularly at the first few tracks of a redbook CD can be noisy. Tell me about it. It is so noisy at times I can hear it over the music which is ridiculous for a $4000 CD player. This thing should be dead quiet with the CD transport.

Anyways, I am torn because I love this thing sonically. Plus you can do SACD and CD. Redbook CDs sound awesome.
Yet, should we have to put up with a noisy transport system on a $4000 CD player?

Has anyone had Krell replace the transport with any success?
This is a brand new SACD Standard.

Let me know if anyone has any experience with this and any positive results? Otherwise, I guess I will be returning this to the Krell dealer next week.
Thanks!
jadevision
porziob
316 posts
 
This would be unacceptable in a $400 CDP. Maybe they should stick with amps only if a quiet CDP is outside their area of expertise.
sd2005gt
89 posts
 
Most likey Krell will fix if it is still under warranty and should - you should not even have to show receipt the model and serial number will tell when the unit was manufactured.
rwwear
2,848 posts
 
I love Krell but I wish they would stop using Phillips transports.
jadevision OP
4 posts
 
Thanks for the responses thus far. I am sure I can take the player back to the dealer no problems. However, I would love to keep this player if Krell could figure out why.

The weird thing is: It doesn't make this noise on all redbook CDs. Just periodically depending upon the CD. Also, it does it on the first few tracks when the disk is spinning the fastest. Also, it doesn't do it on SACD. Very strange.

This is a brand new SACD so not sure what version transport it has? It was shipped to the dealer the middle or later part of this year so it is fairly new version however, not sure if it has the original transport or the newest transport?

Hard to decide what to do because this thing is so good on both Redbook CDs and SACD is fabulous.

Thanks!
likecap's avatar
likecap
44 posts
 
Hi, I have had the Krell SACD Standard original since July. I did have to return it after a few weeks to swap out a faulty servo board but it has been fine ever since. I have not experienced transport noise. It sounds like you definitely need to return it. I hope all goes well. Bill
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