Magico Customer service

Can't comment on magico but when I fried the tweeters on my Revels (purchased used on audiogon) they sent me a free pair of tweeters off the tech bench no questions asked. New stock was back ordered for months out and the rep couldn't even give me an ETA. The free set sound great and I have no complaints. Roughly 4 months later another set of brand new replacement tweeters just showed up in the mail. Assuming the order was filled when stock was replenished. I was never charged a thing. I received 4 free tweeters for my dumb mistake on a set of used speakers. I can't say enough good things about the customer service over at Revel. Maybe buy some Salon 2s if you Magico guys feel like slumming it with the rest of us (jokes, I got em).

Kyle 

Many moons ago,I had top of the line Monitor Audio monitor speakers.  When I was cleaning I stupidly moved them and sat them down face first on a sofa.  One of the graphite baskets cracked due to the weight of the massive magnet on the woofer!  Unheard of. 

I walked down to Saturday Audio Exchange in Chicago--a dealer at the time.  They poked around some binder and told me (this was 1999) that a new driver would be $800!  I was devastated as I was in grad school and without money to fix it. 

I called Monitor Audio outside of London direct.  A human answered and got me directed to another human.  The man asked me a couple of questions and sent me a new driver free of cost via Fedex!  

Low and behold, 6 months later, a friend knocked one of its stand (while drinking and listening to some great music).  The same thing happened!  

I called Monitor Audio again.  They said it wasn't a design flaw and the risk of this was pointed out in the manual. Then, the same man said, I'll send you another driver but I'm noting next to your serial numbers that this is the last time!

Wonderful service!  If I wasn't into horns I'd look at their Platinum line. 

OP, I would caution you to not listen to anyone on this forum. There is zero objectivity and many of the posters work at or own hifi stores and are biased against lines they don’t carry and compete against. Go to some other audiophile forum for this info. 

I have a question why are you guys with Magico speakers talking to Magico? Why don’t you call your dealer? I had a crossover go out on one of my 100lb A3 towers that is on the third floor of my townhome. Guess what? My dealer got a new crossover from Magico, came to my home with his assistant and a soldering gun and put in the new crossover, tested out my speakers. Tightened up all the screws, had a listening session with me and it cost me NOTHING! FREE! I think Magico customer service through my Magico dealer is Awesome! 

@mschott... you got me. My day job as a tradesmen is just a front. My real passion is shilling Revel gear via late night forum posts. Just sharing my experience as it seems to be uncharacteristically positive in the world of hi-fi... now back to the interwebs to tell tall tales about Revel. 

Kyle