2. amps-preamps
  3. 164759-153910

Straight out of the box doesn't work.

Just received my new Prima Luna EVO 400. Heavy thing, looks good. Took the foam off the tubes, only on the power tubes. Nothing on the small tubes. I'm new at this, don't know what they are called. I did notice some of the tubes were a little crooked so I seated them in a little better. However ( you new that was coming) two of the small tubes on the right kind of wooble. Did I spell that right? What the hell plugged in and red light on the right side. It doesn't work right out of the box. Going back tomorrow. Just wanted to let ya know. Going to go through the recommendations again. Good night.
knighttodd
Post removed 
oldhvymec
5,101 posts
 
You're not a looooser "WOOOOOBLE", is fine.

It should work out of the box, and the seller owes the BUYER an apology.
Very simple. Fuse? Bad valve, more likely..
The customer is ALWAY right.

Do a little troubleshooting, don't get too jumpy OP. Things will work out just fine..

Regards
arcticdeth's avatar
arcticdeth
1,572 posts
 
Know the feeling!
  Hope the manufacturer makes correct for you.

  
hgeifman
2,180 posts
 
Very simple.  Please Call Kevin Deal ASAP.  
tablejockey
3,888 posts
 
Before calling for support and sending it back, remove and reseat  power tube(s). Could be simple as that. 

PL user. I've had the errant bad tube LED go off, no big deal. 
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