I Purchased a Primaluna EVO 100 two months ago. Listened to it in a private listening room at a brick and mortar store. The dealer loaded it for me. I transported it home, smooth ride. Got it home, the thing was so heavy I almost did not get it inside. Just so much quality in construction. I Plugged it in and it has worked flawlessly since. The sound from my DYI Speaker’s still have me in awe. Work with your dealer. It is a quality product but anything can happen in transport.