This may sound bizzare, but try plugging the tonearm cables directly into the preamp (bypassing the phono pre).
If you get any sound, and it won't be good, then the problem is likely the phono pre or the cable from the phono pre to your preamp. you may have to turn it up to hear without the phono pre.
if not, it's somewhere starting with the cart and ending with the phono cable from the arm to the phono pre.
If you get any sound, and it won't be good, then the problem is likely the phono pre or the cable from the phono pre to your preamp. you may have to turn it up to hear without the phono pre.
if not, it's somewhere starting with the cart and ending with the phono cable from the arm to the phono pre.