Do not buy any Sonus Faber used

12-03-11: Djohnson54
Here's another angle on this discussion. What's a person who bought new SF product supposed to do with it if they buy another SF product? Stick it in the closet? Are all SF dealers willing to take used equipment bought from them back in on trade? What do they then do with the used equipment; sell it used? Will SF warranty it then?

I imagine if they can't supply the receipt from the person that made the original purchase, it may be grey merchandise. They may resell grey merchandise providing their own receipt.

They may like the idea if you throw your present gear away. I guess they don't see it as free advertising having a lot of products out there, with people talking about it.

It sounds like they want us to buy their products, make the profit, and do their police work. This isn't counterfeit merchandise. The company that makes the products should do some work helping out. They are a big part of this problem.

Folks, don't overthink this. This is about obvious grey market product, with no serial numbers or serial numbers than clearly do not have a US origin. If you have a serial number that says it was US merchandise then you should be fine. Sumiko is not some sort of evil empire. They provide great customer service. They just want to cut down on grey market product, as do all distributors. If you have any question about used product or unauthorized dealers, just call them.

Honestly, I think it is good for Sumiko to warn people of possbile issues with used equipment, rather than have people find it out after the fact.

Djohnson54 - many companies only honor a warranty for the original owner. Sumiko/SF is no different. They will sell you replacement parts if your product is not grey market.

Grey or not grey market, parts and service should be available. But it's their business how to do business. They can have it and they can listen to their nice "furniture" by bloody selves. There are a lot of better speakers for the price, below the price and above it.

Seems to me like the adiophile community and Sumiko and dealers would benefit from Sumiko posting a follow up notice clarifying their reasons and goals for the announced policy and what they consider to be non-supportable product.

Dtc - do you think that your VW dealership should refuse a full paid rapair work on your Jetta, only because it was imported from Canada ?

This is radiculous.