Do not buy any Sonus Faber used

Folks, don't overthink this. This is about obvious grey market product, with no serial numbers or serial numbers than clearly do not have a US origin. If you have a serial number that says it was US merchandise then you should be fine. Sumiko is not some sort of evil empire. They provide great customer service. They just want to cut down on grey market product, as do all distributors. If you have any question about used product or unauthorized dealers, just call them.

Honestly, I think it is good for Sumiko to warn people of possbile issues with used equipment, rather than have people find it out after the fact.

Djohnson54 - many companies only honor a warranty for the original owner. Sumiko/SF is no different. They will sell you replacement parts if your product is not grey market.

Grey or not grey market, parts and service should be available. But it's their business how to do business. They can have it and they can listen to their nice "furniture" by bloody selves. There are a lot of better speakers for the price, below the price and above it.

Seems to me like the adiophile community and Sumiko and dealers would benefit from Sumiko posting a follow up notice clarifying their reasons and goals for the announced policy and what they consider to be non-supportable product.

Dtc - do you think that your VW dealership should refuse a full paid rapair work on your Jetta, only because it was imported from Canada ?

This is radiculous.

Ladies and gentlemen,
Like Rrog I too received excellent service from Sumiko.
Bought a Strata II used here but it had no set-up instructions.
Their site had instructions for other models but no Strata II.

After an email I contacted Dermot directly. Explained my need and he said he thought he had copy on file and would fax me one for $10.

I agreed, however there was difficulty and he sent me a hard copy instead.

Never did bill me for the $10.

Thought that was pretty good service.

Best,

Dave