Do not buy any Sonus Faber used

Grey or not grey market, parts and service should be available. But it's their business how to do business. They can have it and they can listen to their nice "furniture" by bloody selves. There are a lot of better speakers for the price, below the price and above it.

Seems to me like the adiophile community and Sumiko and dealers would benefit from Sumiko posting a follow up notice clarifying their reasons and goals for the announced policy and what they consider to be non-supportable product.

Dtc - do you think that your VW dealership should refuse a full paid rapair work on your Jetta, only because it was imported from Canada ?

This is radiculous.

Ladies and gentlemen,
Like Rrog I too received excellent service from Sumiko.
Bought a Strata II used here but it had no set-up instructions.
Their site had instructions for other models but no Strata II.

After an email I contacted Dermot directly. Explained my need and he said he thought he had copy on file and would fax me one for $10.

I agreed, however there was difficulty and he sent me a hard copy instead.

Never did bill me for the $10.

Thought that was pretty good service.

Best,

Dave

Dtc,

You may not have seen my original post above but that was my interpretation of the more complete version of what the OP quoted.

I certainly understand that it's a company's right to determine how they do business. If they want to honor warranties only for the original owner then that's fine. Indeed, if they want to only sell parts to the original owner then that's their right too. I was just pointing out that, in my opinion, it is short-sighted for a company to try and hurt the used market because their new business, at some level, depends on the ability of owners to recoup some of their investment by selling their current equipment. It's they law of unintended consequences at play.