Never Use HiFi-Exquis - Worst Merchant Ever!


I made a purchase from Hifi-Exquis in China for a Muzishare 845 integrated amp.

I paid for Fedex shipping and the total cost was about $2400.

They sent it DHL in retail box without the second box and padding that comes with it from the factory. It weighs 100lbs. When it arrived the entire front plate with the controls and meter was broken off and the mounting screws sheared off.

It has been weeks now trying to get a refund but they refuse. They keep jerking me around asking me to fix it. The screws need to be drilled out and there is other internal damage to the selector switch and I would expect many tubes may have been damaged. They never mention there may be 1000V inside if I start poking around!

DHL will not open a claim for me. They say the merchant has to send a return shipping label. But they refuse.

Paypal says I have to ship it back to get a refund because that is their policy??? Since when? The merchant is responsible to pay for the return of damaged items.

So now it is with American Express to reverse the payment to Paypal (and thereby the merchant).

These guys are the absolute worst dealer I have ever encountered in buying anything in my over 50 years on this planet.

Yes I am a very stupid person for buying anything from a merchant in China. Learn from my mistakes.


calieng
"We will eventually put China back in third world status once the rest of the west wakes up...."

Nice attitude



Since you disdain China so much why do you keep buying their products? Am I missin' somethin'?
All of my stuff comes from the US...Ayre, Vandersteen, VPI.....I always try to buy everything I get, hifi or not.   Very hard to do.  China is too much an adversary
I do not keep buying from China. I had two bad experiences in a row and that completely changed my attitude towards mainland China merchants.

Keep this thread going guys - you continue to destroy their business by keeping this discussion active....maybe I will go on Youtube and Facebook too!

As for COVID and China politicians - the world cannot let them slide. This could have mutated and taken out half the world population. It may still. Crush China for their evil.

Keep posting boys....let's keep this thread going!