Bolting speaker with stand


Hello,

I recently purchased a pair of KEF REFERENCE 1 with stands.

When assembling the speaker with its stand, the right channel is fine, but the left channel speaker cannot be bolted with the stand. Please refer to this video for more information: https://www.youtube.com/watch?v=PaXxBorPt24&ab_channel=TutorCL

The customer service just told me to remove the rubber feet. It does not sound right to me. Moreover, this will require me to remove the rubber feet on the right speaker as well. I expect something for this price to have a consistent quality. The two speakers do not have the same quality.

Anyway, any suggestion to this situation? Thanks in advance.
complainer
@stereo5 That’s what the KEF customer service said. I ordered them from a local dealer. Maybe that’s why. Moreover, I made a small scratch at the bottom of the left speaker during the extra investigations I had to do. KEF probably would not take them back.

@loomisjohnson yes, that is what I am trying to do now. What annoys me even more is: KEF does not even answer my question about getting longer screws, and their spec. KEF literally has the worst customer service I have ever dealt with.

@crn3371 Right. The drawing did not show the rubber feet, but he manual did not show instructions about removing the rubber feet either. No matter what, the quality of these speakers should be consistent and the KEF customer service is terrible.

Thanks for all the responses.
If the speakers were meant to have the rubber feet remain then your argument is valid. If KEF’s intent was for the feet to be removed than it’s just an issue of manufacturing tolerances. If KEF says to remove the feet perhaps that’s the solution. You haven’t answered how much thread engagement you got on the right speaker, I’m guessing not much based on the length of those screws.
@crn3371
There are about 1/8 left on the right speaker and I am trying to get screws that are 1/8 longer than the original ones.

I am fine with removing the rubber feet if they were mentioned in the manual in the first place, and if it was required for both speakers. KEF telling me to remove the rubber feet sounds having this issue sounds like it is a workaround.

Thanks.
"...KEF telling me to remove the rubber feet sounds having this issue sounds like it is a workaround..."

Or the correct way to mount them....
The fact the you’re getting so little thread contact on the right speaker tells me that feet are meant to be off.