Problems with Innuos Music Library missing covers

oldears,
 My Zen MKII is now dead after an attempted upgrade to 1.4.8. What did they do to get up running again?
Mike

The remote session that fixed it was somewhat complicated: I had to attach a VGA monitor and a USB keyboard to the back of the Zen which was attached to my router as usual; so it then becomes a stand-alone Linux PC. Then Nuno took remote control of my Windows PC and told me the commands to enter into the Zen (I think deleting the incomplete upgrade) to get it to the point that he could get the Zen to have a valid IP address again, at which time he took control of the Zen on the network to do the 1.4.8 update manually. It took nearly 2 hours.Go to support@innuos.com to get the process started. I'm sure they can get it going, but you  may have to wait 'til after the weekend.After the update the Music Library can again be edited as before.

Thanks, oldears. I've "Put in a request for help" a couple of days ago.  I learned my upgrade lesson with MAC and wait a while before upgrading. I was so excited about the upcoming 2.0 that I upgraded to 1.4.8 before waiting a bit to see if others had issues. If I had done so, I wouldn't be in this bind.

I’ve had a similar issue, even after updating to V2 Innuos Sense. 3 weeks later, 3 emails to support an no answer. I suspect they have been overwhelmed with this release. 
Since the upgrade I found the OS thought I didn’t have an internet connection, but after numerous reboots it now see the Internet. But still no album art.

I also can’t use Roon with Squeezlight, it would be nice to compare Squeezlight with Spence and pick the the best sound quality. With no album art and no comparison I’m back to Roon and hoping I can roll back to 1.4.9 and let them stabilize this release.

Do understand that some have working upgrades, though this is disappointing to me that after 3 weeks not a single reply. If you upgrade do know there is some risk.