Upscale Audio and Primaluna

It depends on your current system and your speakers but the prima luna stuff is good if you have very efficient high impedance speakers other than that it would only be good for background music on most low impedance speakers tube electronics are very sensitive to many kinds of speakers so be careful with tube gear in general but if you mate the tubes with the right kind of speaker magic can happen and frequently does.

I'd walk away.  Can't imagine the service would be any better if you actually had an issue with a product that you bought from them.  

Prima Luna, Upscale Audio and Kevin Deal are all terrific partners. The gear is wonderful and a terrific value. I dont presently own any but I could live happily ever after with a system from Upscale and Kevin. Over the past 20 years I have pirchased alot of tubes, accessories and gear from Kevin. He has always been honest and square and made things right whenever it was required. Jared is as well.

Buy from him or dont but he is a straight shooter. Ive heard through the years that he might be short if someone is looking for a conversation or a debate rather than advice or gear. YMMV

there was an extensive, sometimes flame filled thread on primaluna not long ago... went on for many many pages

lots has been hashed out there

Hello,
The way I see it half day he is good and the other half say he is bad. Kevin, you are a genius for getting people to talk about you and your company for so long. There is no such thing as bad publicity because it ends up being free advertising!
he is like the Madonna of the audio world. Maybe Prima Luna Madonna. He’s a smart guy.