Upscale Audio and Primaluna

So how can anyone be comfortable with a primaluna recommendation from uptone?  For the price its probably pretty good but other things he sells that cost a hell of alot more may be alot better.  Who else sells prima?  
I might have considered a prima luna preamp with tubes, but i think its ugly.  

Dealt with Kevin a few times. He's ok. Yes he pushes Prima Luna hard, but it is good stuff. He gave me a deal on a set of speakers that was at least 30% off retail. I guess I caught him in a good mood. Most stereo shops won't deal. He  will. And he carries top brands. 

I had a problem with an Evo 400. They promptly sent another. I demoed a AR Reference 75. I liked but the Evo sounded more musical. I kept it. Service and sales staff are very knowledgeable. Since then I have purchased an Aurender, Sutherland Insight, and just recently a Chord TT2. They always include a discount. Great people. OP probably got ahold of Al, he can be a little off. I will always buy Upscale.

I have the PrimaLuna EVO 400 and have never been happier.  I talked over several months with one of their sales reps and never felt pressured not did I find him overly critical of my current gear.  He even looked up the specs on on of my pieces and said “it was no slouch” and that I could test drive the PrimaLuna to make sure it was an upgrade (30 day return policy I believe).  All of his feedback was based on what I said I wanted to achieve to plug some gaps in what I was hearing.  
I have talked to two other reps there and never felt like I was pressured or steered to a product.  I’m fairly sure they are not on commission.  I recall watching a video of Kevin Deal saying he was hiring and that they pay a very competitive wage and the staff are not on commission.  
My experience has been great. 

During my research for an integrated tube amp I stumbled upon PrimaLuna and upscale’s videos, I have to admit they were very convincing and I liked the no bullshit approach. As I live in Switzerland I didn’t buy from upscale, but from a known speaker manufacturer who also distributes them here. I’m very happy with the EVO 400i. Although I have to admit it works better with >90db sensitive speakers which I’m testing right now. I get wide soundstage, beautiful separation even with big orchestras, punchy clear bass, amazing vocals and details. I can only compare it to my previous Rega Elex-R, which sounds also quite good, but it’s in a different league.