@dill
I received email notification of the sale as usual.
The email said ‘your item has been paid for, it’s safe to ship’, pretty much the same as always.
I logged in to my account and looked at the order. It showed a fancy 3-step status bar which is new. I can’t recall this exactly but it was basically- Order paid - Pending Shipping- Payout On Delivery.
There were various new links around the order detail page. One just says ‘Getting Paid’. That lead to a page explaining the new process.
Right on the order page there’s a date for estimated payout, and in my case it was June 17, 30 days from making the sale.
It shows the usual statement, listing price, shipping paid, sub total, payout amount minus fees ($530).
There’s no ambiguity here. There was a clear link from the order detail page under ‘when will I Get Paid’ and it clearly stated the hold on funds until the item is delivered.... with the anomaly that the estimated payout date was 4 weeks hence and not the 8-10 days or so it would take to process and ship from VA to TX.
It did not instruct me to create a label through eBay, only to enter the tracking number as with the previous system, it did also give me the option to buy shipping through eBay, as before.
In this instance, on being told that my funds were being held, and that the estimated release date was a month forward, I reluctantly cancelled the order and deleted all my listings of $50 or more.
Now then, it clearly states in the new eBay policy that payment will be sent within 2 days. There’s nothing I could find relating to having funds held until the shipment arrives, or longer. Clearly my account is/was treated differently than their own policy states, and I couldn’t see any reason for that. But I’m not alone, there are many forum dwellers complaining about the same thing.
What grates is that I wasn’t told prior to the sale being made that I wouldn’t get paid, potentially for a whole month. I found out post sale. They could’ve told me when creating the listing but they waited until a buyer had committed the funds. I’m not willing to have $4000 sitting in eBay’s coffers due to some invisible ruling on my account, so I canceled the order, which, of course, instigated a refund to the buyer.
Yes, I could’ve opened a ticket asking “what gives”, but have you ever dealt with these people? And it’s usually an AI answering questions of this nature which only adds to the frustration.
I’ve opted to vote with my feet. I’m just saying to others reading this thread to double check before shipping an item.
I received email notification of the sale as usual.
The email said ‘your item has been paid for, it’s safe to ship’, pretty much the same as always.
I logged in to my account and looked at the order. It showed a fancy 3-step status bar which is new. I can’t recall this exactly but it was basically- Order paid - Pending Shipping- Payout On Delivery.
There were various new links around the order detail page. One just says ‘Getting Paid’. That lead to a page explaining the new process.
Right on the order page there’s a date for estimated payout, and in my case it was June 17, 30 days from making the sale.
It shows the usual statement, listing price, shipping paid, sub total, payout amount minus fees ($530).
There’s no ambiguity here. There was a clear link from the order detail page under ‘when will I Get Paid’ and it clearly stated the hold on funds until the item is delivered.... with the anomaly that the estimated payout date was 4 weeks hence and not the 8-10 days or so it would take to process and ship from VA to TX.
It did not instruct me to create a label through eBay, only to enter the tracking number as with the previous system, it did also give me the option to buy shipping through eBay, as before.
In this instance, on being told that my funds were being held, and that the estimated release date was a month forward, I reluctantly cancelled the order and deleted all my listings of $50 or more.
Now then, it clearly states in the new eBay policy that payment will be sent within 2 days. There’s nothing I could find relating to having funds held until the shipment arrives, or longer. Clearly my account is/was treated differently than their own policy states, and I couldn’t see any reason for that. But I’m not alone, there are many forum dwellers complaining about the same thing.
What grates is that I wasn’t told prior to the sale being made that I wouldn’t get paid, potentially for a whole month. I found out post sale. They could’ve told me when creating the listing but they waited until a buyer had committed the funds. I’m not willing to have $4000 sitting in eBay’s coffers due to some invisible ruling on my account, so I canceled the order, which, of course, instigated a refund to the buyer.
Yes, I could’ve opened a ticket asking “what gives”, but have you ever dealt with these people? And it’s usually an AI answering questions of this nature which only adds to the frustration.
I’ve opted to vote with my feet. I’m just saying to others reading this thread to double check before shipping an item.