@arafiq Al my sales staff are different. One customer might feel this salesperson is too touchy-feely and wants to get to the point, and another wants a new friend. Everyone's different, whether customer or staff.
If you meet one that you like, ask for them. Nobody gets butt hurt that you bought from another salesperson because they don't get paid for selling it to you. We're implementing new software systems next month that will make it easier than ever for you to have a history with us so we know where your heads at and get right to your favorite person. If that person is out, anyone can step in and look at your audio "medical records"
As to being too busy, yes that was true, especially during Covid. Even the first quarter of 2021 we were up 70% over 2020. That may sound good to you but not to me. My employees are not machines. They are people and absolutely beat tired. Tough year given they had to work remotely at times and there have been so many product supply problems.
Just last week with everything like travel re-opening it suddenly and profoundly slowed down. Thank God. But I'm TRULY SORRY if anyone sounded rushed during the peak periods.
Also before I bag out of here I'd like to say something about tube life. The best tube tester is your ears. Buy a new set, run them 200 hours, then compare them to the old set. If the old ones sound good then leave them. Yes you can get a lot more hours than you think from tubes. It depends on how hard they are running.
I have a customer that was new to tubes that bought a DiaLogue Premium with KT120's and his buddy told him to never turn it off as it would sound better so he did just that for over six months before checking back with us. I told him that's not good and with over 4300 hours he should replace them. But because I wanted to help him out we would re-test his now worn-out tubes to see if anything could be salvaged.
I was shocked after I tested them. He had the original boxes with test results and after 4300 hours they were at 90% of new. Running a low plate voltage and easy biasing works. Regardless, it's about the sound. Especially when tubes are new old stock or are expensive.
About the fellow that got a bad tube and his ARC amp blew up. We buy from where they buy. I pay more for my KT150's wholesale than guys sell them for on Ebay, so use your noggin. We burn them in for 72 hours, and I had custom programming done for my Ampitrex to mimic the actual ARC design, and we've had great success with that. We spend 10 minutes testing each KT150 because they have to settle down. If there was any process that could be improved, we would do it.
But any tube can fail. They have failures too. KT150's are kind of a jacked-up tube because they can take a hit in shipping that changes how they measure. Rare, but happens. I have had guys buy tubes from ARC and had shorts that broke their amps and they don't pay for repairs if your amp is out of warranty. Things simply don't work that way.
A tube short should not break your amp if it has a plate fuse, but up until just recently, ARC did not use them. Now that's changing. I know my stuff and worked for a very large ARC dealer (probably the biggest) way back in the day. My Classic 60 blew up twice but I was probably asking for it dinking around too much. Back then I had plate and screen resistors on hand to do it myself.
Great people, nice amp but that's the way it is. New ownership there now and I bet they do good things. I wish them tons of success.
If you meet one that you like, ask for them. Nobody gets butt hurt that you bought from another salesperson because they don't get paid for selling it to you. We're implementing new software systems next month that will make it easier than ever for you to have a history with us so we know where your heads at and get right to your favorite person. If that person is out, anyone can step in and look at your audio "medical records"
As to being too busy, yes that was true, especially during Covid. Even the first quarter of 2021 we were up 70% over 2020. That may sound good to you but not to me. My employees are not machines. They are people and absolutely beat tired. Tough year given they had to work remotely at times and there have been so many product supply problems.
Just last week with everything like travel re-opening it suddenly and profoundly slowed down. Thank God. But I'm TRULY SORRY if anyone sounded rushed during the peak periods.
Also before I bag out of here I'd like to say something about tube life. The best tube tester is your ears. Buy a new set, run them 200 hours, then compare them to the old set. If the old ones sound good then leave them. Yes you can get a lot more hours than you think from tubes. It depends on how hard they are running.
I have a customer that was new to tubes that bought a DiaLogue Premium with KT120's and his buddy told him to never turn it off as it would sound better so he did just that for over six months before checking back with us. I told him that's not good and with over 4300 hours he should replace them. But because I wanted to help him out we would re-test his now worn-out tubes to see if anything could be salvaged.
I was shocked after I tested them. He had the original boxes with test results and after 4300 hours they were at 90% of new. Running a low plate voltage and easy biasing works. Regardless, it's about the sound. Especially when tubes are new old stock or are expensive.
About the fellow that got a bad tube and his ARC amp blew up. We buy from where they buy. I pay more for my KT150's wholesale than guys sell them for on Ebay, so use your noggin. We burn them in for 72 hours, and I had custom programming done for my Ampitrex to mimic the actual ARC design, and we've had great success with that. We spend 10 minutes testing each KT150 because they have to settle down. If there was any process that could be improved, we would do it.
But any tube can fail. They have failures too. KT150's are kind of a jacked-up tube because they can take a hit in shipping that changes how they measure. Rare, but happens. I have had guys buy tubes from ARC and had shorts that broke their amps and they don't pay for repairs if your amp is out of warranty. Things simply don't work that way.
A tube short should not break your amp if it has a plate fuse, but up until just recently, ARC did not use them. Now that's changing. I know my stuff and worked for a very large ARC dealer (probably the biggest) way back in the day. My Classic 60 blew up twice but I was probably asking for it dinking around too much. Back then I had plate and screen resistors on hand to do it myself.
Great people, nice amp but that's the way it is. New ownership there now and I bet they do good things. I wish them tons of success.