Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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@minorl 

Big mouth (me)  is back again to shed some additional light. I got charged $140 for the initial troubleshooting. This is their normal hourly rate. My guess is that it took them around 1 hour to identify the problem. This is when they identified the 2 defective chipsets.

So my question is how could you come up with a 14 hours of labor time, if you found the problem in around 1 hour?

The Classé Audio amp is well designed and modular. I opened up the amp cover to give a look at the location of these chipsets. To get access to these 2 chipsets will take an experienced technician a maximum of 1 hour. To unsolder/resolder the 2 chipsets, another hour. To put back the PC board back in place another hour. Testing + warmup + bias adjustments around 2 hours. So around 5 hours of repair time.

How do I know this?  I am a certified telecommunications technician and owned a telecommunications equipment repair facility for 9 years specializing in Cable TV equipment. The gear I repaired included RF amplifiers, line power supplies, spectrum analysers, modulators, frequency processors , satellite receivers, field strength meters, etc. I repaired test gear during those 9 years and never spent more than a day on the most difficult repair tasks.

Why did I not repair my amp myself you may ask? I did not want to get personnaly involved in this repair, since I am retired from the workforce and do not have access to test gear. So this is when I decided to send the equipment to United Audio.


I don't get it, they gave you an estimate, you let them do the work then you say it's too much money. If you didn't like the price of the estimate you shouldn't of had them do the work. 
14 hours is ridiculous. You could build an amp in that time. Everyone wants to cover expenses and make a chunk of change on top. I went through a bathroom remodeling and analyzed the contractor's estimate with him. He couldn't account for $13,000 on a $27,000 and admitted it was payola.
Take a look at Marcello Rostagni’s YouTube of the Ampsandsound Nautilus and it’s creator Justin Weber (Google those search words and you will find it) or simply go to the Ampsandsound website and read the much shorter design philosophy there. Cliff Note version; simple tubed circuits are simply and cheaply repairable and enduring. Complex solid state circuits are not. Those Classe monoblocs are the epitome-for now-of the latter. As others have analogized to cars, it is a hell of a lot less expensive to repair a ‘67 Ford Mustang than a 2021 Tesla S. As I type this I am listening to amazing sound coming from an Aurender W20 streaming Qobuz to an SW1X DAC III Balanced through an ARC Ref 6 to a Luxman 750u head amp to ZMF Aeolus cans tied together with $5,000 plus of cabling. So I have the whole gamut of simple to complex. You made your choice and now you have to deal with it. Sorry for relating the inconvenient truth.