Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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I would never send my gear elsewhere than the authorized manufacturer's service center"

This guy sounds like a common, typical, every day American who wants 5 star service at McDonald's pricing because he is so special, precious, and entitled so dignified, expert, and privleged.
That's why car repair places I deal with just tell you how much to do a job. Forget about the hours. It's irrelevant. If they don't know how much it will cost, either get a narrow range or go somewhere else.

Don't complain about the hours and the rate. Would you feel better if he said 7 hours and $240 and hour? The price is the price.
Didn't know they were the authorized repair center. If they had schematics, they probably even have a basic service manual. That 16 hours just went out tha window. Should have been 1/2 that. Takes minutes with the proper tools to change 16 pin ICs.
That typical everyday American owned an electronics repair business and ran a couple others. He seems to know a lot more about the business than people bustin on him.
Another reason to like point to point wiring.
Seems excessive price to pay for replacement for two 16 pin chipsets, can't estimate their troubleshooting time.
If ya are okay with your tech stuck in the 60's, then point to point is fine. Some of use like a bit more modern stuff.