Actual Lead Time on Tekton Speakers

If you are able to formulate such a convincing explanation, why aren’t they at Tekton?

I never understood the practice of over promising. Many moons ago I worked retail sales. Appliances,and then furniture. If I sold a special order, and the manufacturer said 4-6 weeks, I would tell the customer 8-10 weeks. 99% of the time I looked like a hero. 

I can understand if you miss a promise once or twice, nobody complains. But if you put a person to write e-mails that are systematically broken promises, then it seems to me that there is a vision of the world that we are used to recognise in large companies, those that are at the mercy of their own inscrutable rhythms and are excluded from a human relationship. Tekton, on the other hand, could still play the card of a decent human relationship. In this sense sincerity would certainly be a winner, for them and for their customers. In any case, it’s a question of taste and priorities.

Exactly. I used to do the same thing when I was an engineer; add 20% - 30% to a project completion estimate. The other engineers would be aggressive with their estimates, at the actual time estimated or even less, in a misguided attempt to impress their managers. Of course, they would come in late and I'd alway come in early. I retired 15 years ago. Most of the others are still working.

It always comes down to is a company operating in the best interests of you the customer or not. If they are, at minimum apologies will be offered for broken promises and they will always strive to provide timely accurate information when asked.  It’s all in how you treat people especially when things are not going well.