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Two defective pieces in a row - unreasonable to demand refund?

Ordered a McIntosh MA8900 from my dealer in December. First one had cosmetic damage out of the box so they swapped it out for a new one. The new one won't power on (just get the standby light). McIntosh said they would replace it again but I'm frankly done, just want my money back at this point. The dealer has a no refunds policy. Should I accept a 3rd new unit or insist on a refund?
lostark
earlflynn's avatar
earlflynn
461 posts
 
You are a forgiving person after the second one I would be done.
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oddiofyl's avatar
oddiofyl
3,966 posts
 
I listened to some of the newer Mc gear recently and thought it was quite good.   I have owned McIntosh in the past and it never failed me.   Good stuff that can always be serviced.
jjss49's avatar
Ag insider logo xs@2x
jjss49
6,612 posts
 
Glad you got a good one in the end. But, three McIntosh amps to find a good one?

batting .333 gets you into the hall of fame in baseball

but maybe not with expensive hifi gear with green lights and meters???  😆😆😆

mozartfan
2,143 posts
 

rsf5071,111 posts03-26-2021 12:55pmGet a refund NOW!
~~~~~~~~
Well not so fast
Best way to handle this is via compromise
Anytime i make a  electronic purchase off ebay, tubes , cdp's etc etc, I always tell the seller just takea   20% restock fee, 
Even if he has a  30 day refund guarantee
We all have to be fair around here.
Yeah I know 20% is a chunck of change ona  big amp.
So lets say 15%, 
10% is too low.
OK 15% + buyer pays return shipping.
well maybe 10% + shipping. 
This is fair N square. 
Lets not start a war over a  few hundred bucks. 
Just move on.....
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