2. amps-preamps
  3. 165418-141153

Two defective pieces in a row - unreasonable to demand refund?

Ordered a McIntosh MA8900 from my dealer in December. First one had cosmetic damage out of the box so they swapped it out for a new one. The new one won't power on (just get the standby light). McIntosh said they would replace it again but I'm frankly done, just want my money back at this point. The dealer has a no refunds policy. Should I accept a 3rd new unit or insist on a refund?
lostark
millercarbon's avatar
millercarbon
12,531 posts
 
Glad you got a good one in the end. But, three McIntosh amps to find a good one?  https://youtu.be/1fybwCGjNUc?t=41
ghdprentice
7,189 posts
 
Happy ending. But I must admit I probably would walk right out of a dealer that has a policy of no refunds when I am buying stuff over $7K. The whole point of going to a dealer is service and making sure you are happy. I have no doubt that my dealer would happily refund the money for something I bought if I wasn’t happy and needed to go somewhere else to get something. Number one trait I want in a dealer is integrity… and “I got your money… now you are screwed…” or even the uncertainty of not knowing isn’t in my definition of integrity.
earlflynn's avatar
earlflynn
461 posts
 
You are a forgiving person after the second one I would be done.
Post removed 
oddiofyl's avatar
oddiofyl
3,966 posts
 
I listened to some of the newer Mc gear recently and thought it was quite good.   I have owned McIntosh in the past and it never failed me.   Good stuff that can always be serviced.
More to discover