true that since charlie h passed, ayre has taken a lower profile, at least in print and online advertising
that said, i currently own the following from ayre, c-j and arc
ayre -- p5xe, codex, k5xe mp
c-j -- et7-2, et5, prem16ls2
arc -- ref 3, ref 75, ref 110, 100.2, vt60, v70, vt100-2
not to mention over a dozen other items from them that i have since sold
over the past 10 years, each and every time i have called or contacted these companies for assistance, or just a question, they have been responsive and helpful - their gear is excellent, well designed and built, produce superb sound -- when an item has needed service or support or just a health check, they have been responsive and solved the problem efficiently and at a fair price, even during covid
i don’t feel they cut corners, lack integrity, or have diluted their customer service mindset, they have never let me down - in the case of my ref110, i told greg christensen that the cooling fans were audible with quiet music, he and i worked together and he sent me newer fans spec’d for a later version, which ran silently
i have no affiliation to these companies other than being a customer, and i turn on their gear on a regular basis and enjoy the music
maybe these companies are past their heydey as the hot thing, social media darlings... but high standards in product quality and customer care persist, and pleased and appreciative owners like myself abound
that said, i currently own the following from ayre, c-j and arc
ayre -- p5xe, codex, k5xe mp
c-j -- et7-2, et5, prem16ls2
arc -- ref 3, ref 75, ref 110, 100.2, vt60, v70, vt100-2
not to mention over a dozen other items from them that i have since sold
over the past 10 years, each and every time i have called or contacted these companies for assistance, or just a question, they have been responsive and helpful - their gear is excellent, well designed and built, produce superb sound -- when an item has needed service or support or just a health check, they have been responsive and solved the problem efficiently and at a fair price, even during covid
i don’t feel they cut corners, lack integrity, or have diluted their customer service mindset, they have never let me down - in the case of my ref110, i told greg christensen that the cooling fans were audible with quiet music, he and i worked together and he sent me newer fans spec’d for a later version, which ran silently
i have no affiliation to these companies other than being a customer, and i turn on their gear on a regular basis and enjoy the music
maybe these companies are past their heydey as the hot thing, social media darlings... but high standards in product quality and customer care persist, and pleased and appreciative owners like myself abound