Is good customer service about dead?

Vapor1, are you kidding? Pete Schumacher emailed me and said Vapor Audio does not have that kind of cash laying around for a refund. I expected to box these up, get you the tracking info and have you paypal me the same way I sent you my payment. You declined my offer due to not having the cash on hand. I didn't decline a refund, so as soon as you have enough cash on hand please paypal me and these will gladly be back on the next UPS truck direct to your front door. Your offer to find a buyer for the speakers was declined because it's your way or no way and I have to jump through your hoops. I trusted you when I made final payment on the 6k pair of Cirrus speakers but it seems you can't trust me now. I think my transaction record here speaks for itself.

I'll echo the praise for Salk Sound customer service. After a few email exchanges, I ordered a pair of supercharged song towers and a custom sized supercharged CC. Jim found me a unique veneer, a spalted beeswing makore.
He estimated 30-45 days, I emailed him at the 45 day mark and was told my speakers were in the finishing process.
I received them right around the 2 month mark. Well packed, with no damage at all, no flaws I can find in the speaker build. The CC came out great, he made it to fit in a 7" high space above our mantel and narrow enough to fit on the mantel. It came out 37" wide and was done in a satin black finish.
They have been nothing but a pleasure to work with through the whole process. emails were answered promptly and he talked me into speakers at a lower budget than I initially set. Highly recommended.

I forgot to also mention Vandersteen. I bought my 2Cs in 1987. Every time I've called them with questions, Richard has either answered the phone or I was transferred to him quickly. Another great example of customer service.

Amazing! With the deletion of the old thread, I was mistakenly comforted that there had been a resolution between JPL and Vapor/Luvs2listen/Aire. Apparently not.

Now its out there alleging that Vapor cant afford to provide a refund due to lack of funds, which I hope for the sake of all in the queue awaiting their speaker delivery following submission of their deposits is a misunderstanding. The bad PR is mounting (people alleging missing amps, scheduled reviews vaporizing, etc) and how unfortunate.

As I stated in the previously deleted thread, excellent customer service is paramount and the cost of NOT providing it is crippling. Again, I look forward to seeing how this all ends.

Ghasley, Once they had a buyer for the speakers then they would have the funds but there is no way I was going to send these speakers without payment first. Vapor wants to use an escrow company, then have me ship the speakers to them so they can inspect for damage. After this is done they would then release the funds if the speakers came in clean. I can find a buyer and take less risk like Dat1 did.

I am also sorry for not taking a little higher road in the last thread but there are limits to the amount of bull I can handle. Lesson learned again! I have name called in the forums before and should have known better what was going to happen. I swear it's the dark irish in me. LOL

As far as the amps go, Dennis from D-sonic finally got them back but had to use the forums to get it done because phone calls and emails were going nowhere. I saw him in 3 different forum sites and was on a mission.

Anyways, I will give a pop for Vapor Audio's Cirrus speaker as an amazing sounding monitor. Mine have a great mid hall sound, huge stage,with top notch decay. When the music gets real busy they stay nice and poised. The bass is uncanny for the one 7" AT woofer. The vocals and acoustical music will be tough to match in this price range. Dynamics are not over done with this set so when you crank it up it is not overbearing. Poised keeps coming to mind. I think Dat1 can vouch for some of these comments.

With that being said I would box these up and ship them back without hesitation because nothing sounds that good to make you forget about the frustrations.

I know companies can bounce back from these things and become stronger than ever. It has been done before. The speakers themselves can without a doubt hold this company together but the customer service side or bedside manner needs help. I don't want to see Vapor Vaporized but if they keep making promises they can't keep and can't be upfront with the customer then they will have a harder time keeping the doors open.

So, no I don't think customer service is dead, I just think it is still being learned!