Distorded sound with Tidal


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Sorry for the long post (and for English mistakes, I normally speak French) - If anyone can help me with my technical issue it would be very appreciated! But since this community shows an extraordinary level of knowledge, I am taking my chance!  I tried posting my problem on ROON forum with no success.

ISSUE DESCRIPTION. When streaming Tidal on my system, on some tracks I hear some disturbed trebel (let say in the area of 4KHz +/- 1KHz). It is difficult to describe - it reminds me the sound of dirty (dust) needdle playing a record. For example, I hear that crysp on Ella high notes. I also hear it on some cymbals (rides, for example). Sometimes it is more obvious; sometimes it is subtle.

PATTERN. I have not been able to identify a pattern on when it happens. It could be on 16/44, on 24/192, and everything in between. It seems more frequent on MQA (what ever the resolution). Week ends, week days, day time, night time, none seem to have influence (I was thinking power grid pollution)

EQUIPMENT

Tidal HIFI + FLACs on hard drive
NUC I7 (7th) with ROCK/ROON, USB connected to:
IFI micro I-Link USB to S/PDIF converter (24bits/192KHz capable), connected to S/PDIF of:
Audio Alchemy DDP-1 (Preamp and DAC + external power supply), driving A and B:
A: Audio Space AS-3I (tube amp EL-34) integrated amp that drives Reference 3A MM speakers
B: MiniDSP (low pass @ 80Hz) that drives Simaudio W4150 solid state amp that drives DIY subs

POSSIBLE CAUSES
-ROON Issue: Tested Tidal outside ROON (on a laptop) - no improvement
-Faulty Speakers (tweeters). Tested two other sets - no improvement
-Faulty DAC/Preamp - tested with a different DAC (Moon 100D that can only accept 24bits/96Khz) - no improvement
-Faulty amp - tested with a solid state amp - no improvement
-Faulty USB converter - not really tested but streaming directly from a Lumin M1 shown the same problem - no improvement
-Faulty NUC - tested streaming from a laptop - no improvement
-Noisy outlet (AC supply) - tested a few power cords ($100 to $200 each) + connected to different outlets + added power conditioner ($400ish) - SURPRISE! 50% improvement mainly due to using a different outlet in the same room ($2 type of outlet).

  • I also tested streaming directly and from my NUC to a Lumin M1 at my cottage (different power grid, different network, different speakers) - no improvement perceived
  • I tested streaming from my hard drive (tested different quality) connected to the NUC - the result is no issue, no distortion - only distortion in Tidal.
  • I tested streaming from Spotify (highest quality but still a low streaming rate compared to Tidal) - the result is no issue, no distortion
  • LAST TEST: in ROON I decreased Tidal quality from HIFI to the next lower level (forgot the name) - distortion seems to be gone completely or almost (but I am loosing overall sound quality).

HELP
I suspect a mismatch between equipment but I am surprise to hear the same issue with different equipment (Lumin M1) in a different location (my cottage). I also suspect that the internet quality and supporting hardware may be the cause (low speed at the cottage and poor CAT5 in-wall cables and poor switch at home).

Do you have any suggestion for the cause or a test to propose?


explorateur
@steakster 

Too bad you are no longer around.  Thanks again for your advise. It did really help overall.  And enjoy some fine wine (another place where I also spend way too much $)!
I personally use AudFree Tidal Music Converter to stream Tidal to my local system without any problem. I think you may as well try another tool to stream Tidal to your system.
I just started having this problem around a month ago.  At least once a Tidal list, one of the songs has serious distortion.  Threads like this make me feel better because I am hoping it is not my very good equipment:)
Today it was Last Song by Edward Bear, but then the last song on the list and the one next to that one sounded terrific.  
I have an Ether Regen feeding a Bryston BDP-2 then on to a Benchmark DAC, Audio Research preamp and Pass Labs amp.  You can see why I don't want the problem to be with any of these fine products! 
I only wanted to post this to support what the OP went through and perhaps somehow help others who will pick up on this thread.