Innuos Zenith MK3


Has anyone experienced Zenith skipping out and then jumping to the next track? It comes and goes. Sometime it will run fine for entire listen session; other times it’s so repetitive that I have to turn it off. When skipping, the signal is lost on my iPhone and on the DAC. Sounds like an incoming signal issue but, happens on streamed tracks as well as those ripped on the internal hard drive. If you’ve experienced this, what was your remedy? 

Any feedback will be appreciated! I know I can simply send it to Innous but, I hesitate as it will be out for weeks. 
hysteve
Love my Zenith MK3. Had a skipping issue but, a trip to the Spectrum store to trade out a 20 yr old combo modem/router for an upgraded segregated pair fixed the problem. Haven’t had an issue with the streamer at all. Rips CDs and catalogs library perfectly. I do have an outstanding DAC and they do make a difference because I’ve tried others. I heard that the Mini has a pretty good built in DAC and that you can by-pass it to an exterior upgrade DAC if you choose to. Now I’m trying to put together a turntable set that will sound as good as the digital! I know most folks these days are doing the opposite. These streamers are that good, at least to my ear.
The 2.0 upgrade for mk iii Zen and above seems to be available now, but probably will not show for you on my.innuos.com until you do the 1.4.9 update. Note you will also have to install Innuos Sense on your phone to control playback when you do the update, as the squeeze based apps will no longer work.Be sure to rescan your library and back up before you do any updates.
@travisg I’ve had a Zenith 3 since December 2020. All their products are elegant and simplicity itself. They largely just work and their customer service is personal and outstanding. The 2.05 update and new Sense app have introduced an element of usability already on its way to matching Roon and sound quality wise Roon simply loses. 
On 7/15 I posted that my skipping issue was caused by my old modem and router. It turned out not to be the case. The skipping started again. Turns out the cause  for the skipping is the DAC. I have an Ayre QB9 Twenty. The earlier Twenty upgrades had an overheating issue. Ayre has an upgrade that fixes the problem and, although out of warranty, they are doing it for no cost to me including shipping both ways. Good company! I took awhile to finally figure this out because, since my controller communication is with the device (the streamer) that is before DAC, I couldn’t understand why I was getting a message “can’t find server”. I still don’t but, the streamer never falters with my spare DAC.
@OP,
Great that you have narrowed it down.
I also own the QB 9 Twenty, and had an issue with it that Ayre corrected for free (though I didn't get free shipping to them-☹).
Did Ayre say the overheating issue was the possible cause of the skipping.

Bob