Poor Customer Service

One thing for sure, the less we share these sorts of experiences the more this lets them get away with it. Jungson refused to honor their warranty even once they knew for certain their amp was defective- because they had seen and heard it themselves! Then instead of replacing it they stopped returning my calls. I will never buy Jungson again and take every opportunity to let people know, so they can be informed and make up their own mind.  

When you complain about something without telling us who and what and why all it amounts to is a "waaaaa!" Everyone knows how bad customer service feels. We have all been there. This is going nowhere. Tell us who, and give us the details. A lot of these guys watch the web for stuff like this. You help us by warning us, help them by letting them know, and help yourself if they decide to do something about it.   

So: Who is it and what happened???

Before I buy the product I contact the manufacturer via email or voice with a question that I already know the answer to. How soon and how accurately they respond gives me an idea of what to expect in the future regarding customer service. Then you can only hope it holds up.
Two thumbs up for Bryston, VPI and Cary Audio.

A little off-topic.. love plandemic :}

I am so tired of everyone blaming their incompetenace on Covid. Some may be justified, but many are just using it as an excuse.

ozzy

As a retired salesman, I cannot overstate the benefits of providing exemplary service to your customers. Good service with help your business grow, while poor service will slowly erode consumer confidence and eventually result in a loss of market share. I recently had an example of both.    

Good service: Oppo. Even though the disk player I had was discontinued and the company had all but gone from the business, they went over and above to resolve a problem with the player's disk tray. They responded promptly, made it easy to ship the unit and did the repair for a very reasonable price. The unit came back with the problem fixed, cleaned, updated, in a new box. Seamless and efficient.    

Horrible service: Tidal. All I wanted to do is update my credit card. Because I never had the option to talk to anyone, could never even get an email response that wasn't generated by a software program, it wasn't possible to resolve the issue and I eventually gave up and switched from a credit card to PayPal. If Qobuz was available in Canada I would have unsubscribed on the spot, but for now I am biding my time until that day.