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Poor Customer Service

How does it make you feel when you try to contact a mfg about their product with tech questions and they ignore you? I understand many places are suffering from a lack of help due to plandemic but when you repeatedly leave messages over a course of weeks and get no reply it sticks in my craw. I've spent my hard earned dollars on their equipment and a simple answer to my question would go a long way to endearment. When you leave a voicemail and no one bothers it's not only frustrating it's disrespectful, so much so that I don't ever want to buy their products again even if they are of good quality.

dadork
havocman
350 posts
 
that's the problem when you but never heard of equipment just to save some money hopefully you won't do that again stick with the name brands.
clearthinker's avatar
clearthinker
1,582 posts
 
When I was upgrading my phono amp couple of years ago I wanted further information about the van den Hul 'The Grail SB'.  So I phoned the company.  AJ himself answered the call and answered all the questions I had.
I bought the piece.  It is wonderful.  And so is AJ and his company.
tsushima1
1,165 posts
 
@three_easy_payments
”

You may recall the guy in another country whose speakers were dropped off at a station and he was supposed to drive hours away to pick them up. A forum member instructed him to "Use American ingenuity". "Do you want them or not?" he says. "Just go pick them up, and suck it up." The guy paid for direct delivery to his house.

Or another guy that didn’t get his speaker grills after months of waiting. A member’s response, "why would you possibly want grills anyway?"


Tekton if I recall correctly ?

lalitk's avatar
lalitk
5,440 posts
 
I own both REL and Aurender, always received timely support from them.
dadork OP
632 posts
 
@havocman I'd hardly call Parasound and REL never heard of equipment. 
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