Best and Worst customer service?

Worst: Jungson. After weeks of back and forth two Jungson representatives came out to my home under the guise of promising to replace my defective amp under warranty. It was definitely under warranty. Instead of bringing my new amp as promised they listened and checked and confirmed mine was defective and then having learned as much from me as they could they promised a replacement and left. From that point on they stopped responding leaving my dealer to step up and make good. He told me Jungson never did make him good and he stopped carrying Jungson after that. 

Horrible, horrible company. No surprise. Look who they are, where they are based. Worst ever.

Carver, the phone # goes straight to the president's desk (no not Biden)

Best, Keith Herron of Herron audio.  

I was too gracious re. My previous post about Cary. They stink.   About 5 years ago the microprocessor in my 306 CD player started to malfunction..  They refused to even look at it, stating they didn't have any parts on hand.  They were polite about it but totally useless.

I would ad a big positive shout out to JL Audio service.

The amplifier in one of my F113V2 subs died (out of warranty, purchased over six years ago) and my local dealer indicated that JL does all the service.  So I contacted them via their website and found that, for out-of-warranty service, they offer a fixed repair price that includes installing the updates they offer in current models.  Since the subs weigh so much they need to be shipped by truck, JL provided me excellent instructions on how to remove and later re-install the backplane amplifier, so the package could go via UPS.

I give JL an A+++++