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Music Direct and my recent exoeriences

I have a lot of respect for Audio Advisor with Thousands in purchases all have been perfect, professional and resulted with a very happy Audiophile.

My first component was a Marantz CD63SE when I was a college Sophmore and it changed my world and perspective on this brilliant hobby. The only problem is people during the procurement process. Promises not kept. Documentation and Boxes advertised but not provided et AL.

So I tried several times to procure a new Amplifier Amongst many greats including Meridian, Conrad Johnson and McIntosh.

So after a lot of disappointment and flat out liars or pathetic fast talking sales people I decided on Music Direct. We had issues with Cary supposedly drop shipping in a week only for a month to go by and NOTHING...waiting on capacitors was the answer. ROCKO and DAN did a solid to work with me after myn5 week wait. For an upcharge they got me the Levinson 532H in record time and I am still in love...attached to my McIntosh D150, Esoteric SACD, McIntosh MCD301 I wanted the Jolida fusion F 360 but it turned out to be the cheapest most poorly made component I have ever purchased. Day one the Haptic Touch On-Off-Standby button should be an analogies physical button. Instead I get a POS virtual button that loops amongst Standby-Off and then On but only for milliseconds. Poor electronics and poor design. GOING WITH A Bel Conto Pre5 or a Benchmark LA4 or maybe a Rotel Michi and hoping Rocco and Dan will continue their great service, take my feedback as a EE and Computer Data Scientist and get rid of that poorly executed JoLida ICE product line..sounds good but onlynfor a few days...hats off to Music Direct they literally did everything to make me satisfied but now I have to return the Jolida and hopefully they will continue to work with me. Much respect gentlemen and they are a class act if your looking for great gear, yet, I am still saddened about all the 10 plus audiophile stores I could visit on Woodward in Detroit just 15 years ago. Music Direct is the next best virtual thing to that tangible experience. Keep up the great work.
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jji666
534 posts
 
I think you can actually visit Music Direct, albeit it is not exactly an audio showroom.  They're all really nice there and they have their B stock up including vinyl returns.  At least it was like that at their last location. 
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tim_p
361 posts
 
I forgot to add my experience with Music Direct, I've ordered from them on several occasions. One that impressed me,  l ordered the boxset, 1/2 speed master version of Yes, The Yes Album, sold out everywhere for months. I was late on the bandwagon, and they stated backordered on their website. 3 months later this rare and sealed boxset arrived at my door, with all Customs and Import fees paid in full by Music Direct. The included a small hand written note apologizing for the lateness, and I thought only us Canadians were only so apologetic! 
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rajugsw
213 posts
 
I bought a brand new Jolida 3502p back in January of this year. It’s been rock solid and sounds amazing. Music Direct was a big help and even quoted me on some trade in’s towards the purchase. I had to sell the 3502p in order to finance my 5 Channel Build of the Orchard Audio StarKrimson Ultra Amplifier. The new owner is extremely happy along with the cryo’d 4 KT150 Tubes that I bought form Upscale Audio. I sold the KT88’s that came with the Amp without even turning it on !

PS Audio, Music Direct, The Music Room, and Upscale Audio are all fine Companies to deal from my experience. I can’t comment on Audio Advice cause I’ve never bought anything from them. But I get the flyers every month.
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