Need service for Metrum DAC. Company seems defunct.


I have a Metrum Pavane which needs servicing. I went on Metrum's website but it seems like it's out of commission. Does anyone know if Metrum is still in business? If not, does anyone know where I can send a Metrum to get serviced?

Thanks.
devilboy
Cees Ruijtenberg left Metrum Acoustics a few years ago when their investors (i.e., the money) apparently changed the company business strategy to make money faster at the expense of customer satisfaction (i.e., they ate too much and sh_t the bed).  Cees then started Sonnet Digital Audio. Metrum Acoustics has since realized their mistake and tried to reset the clock and apparently brought Cees back in a Research and Development role.  They seem to still be viable and apparently they came out with a DAC3 module that is a user upgrade for the Pavane earlier this year.

For your repair, I suggest you try again to get in touch with Metrum and if that doesn't work then try to reach Cees at Sonnet.  At one point I heard he was still supporting Metrum customers and products, when Metrum themselves wouldn't or couldn't.  

I have owned 5 of their products and still own the Jade, Ambre, and Baby Ambre.  They all work and sound great.  The Pavane was the flagship and in my system it sounded really good, and maybe a little better than their Adagio with its onboard volume control. The folks at Alpha Audio NET seem to be in the loop on Metrum Acoustics (see below).
Good luck.
This seems reminiscent of the Dennis Had-Cary Audio scenario. Remove/eliminate the brains and heart of the company who made it all possible. 
Charles 
Metrum is still very much in business.  I've had recent discussions with both Cees and Roelof Lochmans who both returned my emails quickly and were of great assistance.
Roelofs email is roelof@metrumacoustics.com

I just recently upgraded my Metrum Onyx with four DAC 3 chips from Metrum and the upgrade was worthwhile.  I had discussions on this DAC3 chip upgrade with Cees who basically said the Onyx would be at 95% of the Sonnet level and very similar to the Pavane level with the chip upgrades.  They were not cheap so YMMV.