Need service for Metrum DAC. Company seems defunct.
I have a Metrum Pavane which needs servicing. I went on Metrum's website but it seems like it's out of commission. Does anyone know if Metrum is still in business? If not, does anyone know where I can send a Metrum to get serviced?
Metrum is still very much in business. I've had recent discussions with both Cees and Roelof Lochmans who both returned my emails quickly and were of great assistance. Roelofs email is roelof@metrumacoustics.com
I just recently upgraded my Metrum Onyx with four DAC 3 chips from Metrum and the upgrade was worthwhile. I had discussions on this DAC3 chip upgrade with Cees who basically said the Onyx would be at 95% of the Sonnet level and very similar to the Pavane level with the chip upgrades. They were not cheap so YMMV.
@hshifi thank you. I emailed them twice on different email addresses and I haven't received a response yet. I also emailed Sonnet and someone got back to me immediately offering me suggestions after opening the lid.
Hello, I know a lot of companies are really having a hard time keeping up with everything due to the supply chain issues. They are spending so much of their time putting out fires every day that they barely have enough time to run the regular parts of the business.
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