@jayctoy:
Years ago I bought a few footers and cables recommended by a guy at M. Direct, which, to my ears, did nothing for my system. I returned them and in response, MD informed me that should I ever buy from them again, they would levy a 20% restocking fee. I can understand such a policy when someone orders a very expensive, exotic unit and returns it but in a case such as mine, no.
If this makes me a "tire kicker", so be it but consider that since then, I've bought a DAC, a transport, three pair of ICs, two digital cables, two power cables, a headphone amp, three sets of Symposium Rollerblock Jr+'s and three Symposium shelves. None of this gear was purchased from M. Direct. When I upgrade my speakers in January, M. Direct will not be involved. Seems to me, their focus is on one-time buyers. I prefer to maintain long-term relationships with dealers who understand that I may make a mistake now and then and return something (which occurs very infrequently) but that I will keep coming back. Audio Art Cables and The Cable Co. are stellar examples and TMR are on their way to becoming another go-to dealer for me.