VAC and Kevin Hayes are totally unresponsive. What's up with that?

I have the same problems with VAC : via fb. I asked a lot of questions :. I used 6550 tubes in the VAC. phi 300.1 after weeks ,he said : "it's not allowed to use this tubes instead of KT88.  Than I replaced the tubes for KT88: the problem is now solved. Try to go to a tube-amp professional. He helped me a lot. I'm from Belgium , and in Europe there are still a few distributors. Amazing amp.but if you have problems...

@mozartfan I think you'll be ok saying the "c" word. just look at this thread. still hasn't been shut down. https://forum.audiogon.com/discussions/update-from-ron-new-day-record-covid-19-battle

Several months ago, I reached out to VAC and found them to be very responsive. I spoke to Kevin regarding his phono upgrade for my newly acquired Master preamp, and I was still holding onto my Signature MkIIa SE preamp. He was very accommodating and informative as were his staff. Afterwards I exchanged several emails as well, so I guess I’ve been lucky.

I've owned four VAC amps over the last 15 years, all of which were purchased used.  While I no longer own gear, I do recall them being responsive, professional and generous with their time when I had questions or needed service.  On the downside, repairs typically took 5-8 weeks and were often quite costly.

This is not typical for VAC, and in fact I have a friend who’s in regular correspondence with them currently.

1. Email is not the most reliable form of communication. Call them. I sent an email question a couple weeks ago and got no response. No biggie. I figured it out on my own, but if it still mattered I’d call. Though over the past few years, most of my emails have gotten a very friendly and helpful response from Kevin himself within a day or two. 

2. They’ve been hella busy for a few recent weeks from the Capital Audio Fest. Communications won’t be quite as on point at these times.

The Signature is a very nice preamp!