You were a dealer, I won’t challenge your experiences, here’s mine:
Preamp has two outputs, I set up matched volume, instant remote A/B
A: Preamp direct to Cayin Amp, CD In
B: Preamp thru Chase RLC-1, to Cayin AUX. Raise Chase volume to match ’A’ volume.
Results: same as ever: Zero difference. Over many years, 3 units, 3 systems, no one here can hear any difference with that Chase RLC-1 in or out.
Based on your comments, I specifically concentrated on Bass, no change.
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IF the volume relationship of preamp/amp/Chase RLC-1 is not done properly, tubby bass can/will definitely occur:
because the Chase has built-in (automatically progressively engaging) ’Loudness’ designed specifically for low volume listening, gradually boosting the bass as volume reduces. ’Loudness’ is a stupid name, and MOST people do not understand/set ’Loudness’ correctly.
Proper ’Loudness’ setup: Chase (other device) at DEFAULT volume startup, starts pretty low with no ’loudness’ engaged. Raise volume at the preamp or amp (not the Chase unit): UP to your normal listening volume, then never touch that preamp or amp volume again.
Now, use Chase for more volume, no loudness. Use Chase for less volume, as you go lower, ’Loudness’ is automatically progressively engaged. i.e. keeping Jass Bass Players at proper level relative to everything else. That is what maintains INVOLVEMENT at low levels for me. Fletcher Munson curves are REAL.
Chase unit remembers where the volume is left, so it is easy for someone to leave it low, bass boost involved, then, next turn on, mistakenly raise the preamp or amp volume, thus raising Chase’s bass which will be tubby at higher volumes.
In a store, you have no control over who did what, when.
I unplug my Chase unit, to get it back to defaults periodically, to make sure all is set correctly. Main system, one I just re-installed and evaluated, I added a front power switch to easily get back to defaults.
It's the same for it's remote balance. it remembers where last set, say a squeak left. I forget, turn system on the next day, it plays whatever a squeak left. Another reason to do the default reset.
My McIntosh mx110z Tube Tuner/Preamp also has ’Loudness’, switched, on or off. I never tried it because the Chase handles it for me.
You may know, people had tricks to disable the Chase’s ’Loudness’. They simply used it wrong, took away a valuable feature.