Kevin and Upscale has always treated me well. I've purchased a Primaluna Dialogue integrated, various tubes over years, Manley Chinook SE MK2 phono preamp and Dynavector 20x2L cartridge. Have had several conversations with Kevin and you can feel his passion. I've never thought he pushed anything on me without backing it up with facts and expert knowledge. Kat was great also and followed up my Manley purchase to make sure I was satisfied. I'm sure Kevin has been an arse to some customers and I'm sure I would be also putting up with the public for as long as he has. I think we all know it can be challenging, we are human and make mistakes. Going forward I wouldn't hesitate to do business with Upscale again. Kevin deserves to be successful. He's paid his dues and cares about his staff and making customers happy.