Tom,
I know this won't help in your present situation but I learned a long time ago that if something arrives damaged to send it back to the seller and let him deal with it.
Not much help in this situation but, very good advice for all.
Magnepan Service HORRIBLE???
Curious, Before you sent them to Mag, did you ask/they give a time estimate? I know, not much help now/here but for anybody dealing with anybody in the future, it's nice to know. I was ready to take one of my vintage tuners to a repair shop for some dial lights. Before I could ask him how long, he said it would be 3 weeks before he would be able to get to it. I decided to wait for a better time. Anyway, good luck, hope it works out to your eventual satisfaction. |
It's summertime and people take vacations. Five weeks isn't a long time for a problem to be addressed. Magnepan's a fairly small company with a very good reputation, except about product deliveries. They can be slow. My advice is to stay on top of them, but don't break into a sweat or otherwise get worked up. |
07-24-12: OnemugHarry, if that is your 10B, you can easily replace the lights yourself. It takes 2 type 1847's. Here is one source. Sorry to divert the thread. Regards, -- Al |
Markpao is right in..As a buyer use paypal.They have an unconditional 45 day return policy and if damaged in shipping have the carrier come get it.Its the sellers that has to deal with making them pony up.As a seller I now only use postal money orders or wire transfer,that 45 day return policy is retarded.I also find it odd that fed ex is actually paying the claim,I forget who their underwriter is but they say "decline" to everything so you may feel this deal is going now where but it could be a whole lot worse. |