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Magnepan Service HORRIBLE???

I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33
onhwy61's avatar
onhwy61
5,256 posts
 
It's summertime and people take vacations. Five weeks isn't a long time for a problem to be addressed. Magnepan's a fairly small company with a very good reputation, except about product deliveries. They can be slow.

My advice is to stay on top of them, but don't break into a sweat or otherwise get worked up.
almarg's avatar
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almarg
9,670 posts
 
07-24-12: Onemug
I was ready to take one of my vintage tuners to a repair shop for some dial lights....
Harry, if that is your 10B, you can easily replace the lights yourself. It takes 2 type 1847's. Here is one source.

Sorry to divert the thread.

Regards,
-- Al
missioncoonery
1,237 posts
 
Markpao is right in..As a buyer use paypal.They have an unconditional 45 day return policy and if damaged in shipping have the carrier come get it.Its the sellers that has to deal with making them pony up.As a seller I now only use postal money orders or wire transfer,that 45 day return policy is retarded.I also find it odd that fed ex is actually paying the claim,I forget who their underwriter is but they say "decline" to everything so you may feel this deal is going now where but it could be a whole lot worse.
wolf_garcia
6,734 posts
 
Please take 3 points away from Phasecorrect for ruining my drought humor thread. Also, I had UPS (insured) actually lose a sweet guitar amp I'd sold on Ebay...they were nice and STILL took about 3 weeks to pay me. For everything except the shipping...I guess they were being ironic.
buconero117
2,311 posts
 
Magnepan needs to recapitalize its business so it can offer exceptional customer service, otherwise it will ruin the band. There will be little left to sell as the need to fund Jim's retirement. Get with it.
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