Magnepan Service HORRIBLE???


I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33
Very informative post by Josh. (Josh, btw, are those your refurbished Tympani that are for sale, to be delivered from Magnapan on completion?)
I just saw a pair of 3.7s on Audiogon that are in MN for svc and wondering if this is the same pair and something was worked out? Sure looks that way.

http://app.audiogon.com/listings/magnepan-mg-3-7

If so perhaps perception might have changed considering the ad
I'm confused...partial blame is directed towards Magnepan for not providing wooden crates for new products...yet the OP bought used...had them crated...and they STILL were damaged...how is that Magnepans fault....this shouldn't be a blame issue...things happen
Hi Whart,

No, not my 1-D's, which sold earlier. Strange story, which I won't go into here since I don't want to hijack the thread.

I've been having an interesting conversation with the owner of the 1-D's that are up now. Well, interesting if you're a Tympani owner, anyway. :-)
The actual event that resulted in damage to the speakers, whatever was spent on packing, and the drought that may not have had much impact on Minnesota are all irrelevant to this discussion...HOW Magnapan handled this situation is the only real issue, and the excuses and explanations to justify that are seriously lacking the professionalism that one expects and deserves from a first rate company.