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Why has Avantgarde Quality Slipped ?

I purchased a pair of Duo Omega Speakers last year.

The dealer came to the house and installed them along with all the electronics.

From the first time the speakers played their was a noise in the left speaker and the speaker connection kept dropping out. It took a few weeks to convince the dealer to return and take the internal speaker amp back to his shop.

In the end it took about 4 visits to my house to repair both new speakers plus it cost me another $800 dollars to fix the new speakers.

I've had problems with Avantgarde and the speakers from day one, spent lots of money repairing them, several weeks without any speakers and now just recently I've written three letters to Avantgarde and that have not acknowledged a single letter!

What happen to them? Is the company now run by Accountants instead of music lovers?

Has anyone else had problems with Avantgarde customer service and poor quality control or is it just how they deal with people living in Asia?
avantgardescrewedme
mapman's avatar
mapman
22,198 posts
 
One specific case does not necessarily mean that product line quality overall has slipped.

Specific issues in any particular case may be real but jumping to that conclusion immediately is not very credible.
ska_man
55 posts
 
You forgot to include, the part about you living over 1000 miles away from the dealer. This means the dealer has traveled over 8000 miles in the name of customer service.

Is this "saint" of a dealer an authorized reseller?
Did you have an agreement prior to the sale, as to who would pay the service costs to such a remote location?

I hope you don't misunderstand me. As I am sorry you have had problems with your speakers. But, perhaps you are expecting too much.
marakanetz's avatar
marakanetz
5,473 posts
 
Same happened to BMW, Volvo Merc too.
mechans
3,048 posts
 
My curiosity has been piqued by this story. Doesn't AvanteGarde have a warranty period if pourchased through a dealer? I find it very odd that this kind of thing would occur with such a sucessful manufacturer?. They should have been fixed for free, why the $800? Was it really just shipping charges, I know most guarantees don't make any allowance for shipping. Although some will cover one way etc.
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