I think it’s really sad no dealer will help you especially the one who sold you the server, shame on them.
let’s hope innuos will step up and help.
Berkeley CA audiophile is desperate need of help
Hello. My digital system has crashed for the second time
in 6 months. I have been in touch with my DAC
and server companies. What I really need to do
is connect my Innuous server to another DAC or another
DAC to my server. I contacted 2 local brick and morter
shops in the hopes that I could bring in my server to rule our
a problem with it. An Innuous dealer said no. Is there any
one near by who could give me a hand. Might I come to you
with my DAC and hook it up, or might you come to me
with server and or DAC? I am happy to compensate
for one's time. I am a 'senior ' female with much
positive reviews here and on the other website.
Did I say that I was Desperate with a capital D?
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Hi from up the way in Davis. I had similar problems in the past and maybe/maybe not this will help. Poor bandwidth was the culprit (and the odd bout of fixing something that wasn’t broken as that’s my working definition of some audiophile upgrades). 1.) After the crash do you shut down and restart and then is your gear working again? If the crash is total with out the music resuming then that’s unfortunate. If it’s a "stall" then it’s likely bandwidth. Assuming you are using a streaming service and not sourcing from a NAS? 2.) Do you have a fast robust internet connection? Are you wired in or are you using wifi? Is ethernet hardware good stuff? Does speed test give you a good report? 3.142) Power good/great.(asked above)? 4.) Have you taken the DAC out of the chain and gone directly into your pre or integrated amp? Doubt this is it. 5.) Well vented? Gear run hot? Doubt this is it too. 5.5) Did you have an old system where this did/did not happen? 6.) Occam’s razor. If I had a DAC you would be welcome to plug in here but my streamer has an internal DAC.
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Hello...I live in Berkeley and work in Oakland. I have a spare DAC I'd be happy to lend you. It's currently at my office. You could come by and pick it up or if you wanted to, you could bring something of yours and attempt to connect it. I have a secondary system of leftover gear I pieced together that is fully functional but currently not in use. |
Bandy, I have an Innuos Streamer and have good luck with the very responsive Innuos team. I realize you tried that. Retailers these days are very understaffed so for a dealer to turn down work on something they don’t carry seems logical to me or did I miss something? Easiest and cheapest solution, go to the SFAS website, join and attend a Friday Happy hour. Explain your problem. Someone there will know what to do. I joined and I don’t live in the state. Best of luck!! |
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