Berkeley CA audiophile is desperate need of help


Hello. My digital system has crashed for the second time

in 6 months. I have been in touch with my DAC 

and server companies. What I really need to do

is connect my Innuous server to another DAC or another

DAC to my server. I contacted 2 local brick and morter 

shops in the hopes that I could bring in my server to rule our

a problem with it. An Innuous dealer said no. Is there any 

one near by who could give me a hand. Might I come to you

with my DAC and hook it up, or might you come to me

with server and or DAC? I am happy to compensate 

for one's time. I am a 'senior ' female with much 

positive reviews here and on the other website.

Did I say that I was Desperate with a capital D?

128x128bander

You might find it valuable to join your local audio lover's group, the San Francisco Audiophile Society.  I preferred the original name (Bay Area...) and the group's membership is even broader than that.  They have a forum where you could make this request, and hopefully find some local help.  More than that, there are meetings & guest presentations (Zoom for now), even the occasional sysHop to hear others' systems (alas, also rare in these times).

Digital is extremely sensitive to dirty electricity which will cause dropping the server, dac or both requiring powering off and on again. Is your digital on a good conditioner or being feed clean power.

I had these problems described above until I cleaned up my power , now no more.

just saying check your power

I think it’s really sad no dealer will help you especially the one who sold you the server, shame on them. 
 

let’s hope innuos will step up and help.

@Tecknik, actually it wasn't the dealer from whom

I bought the Innuous, but another store that sells 

Some Innuous products.

Hi from up the way in Davis. I had similar problems in the past and maybe/maybe not this will help. Poor bandwidth was the culprit (and the odd bout of fixing something that wasn’t broken as that’s my working definition of some audiophile upgrades).

1.) After the crash do you shut down and restart and then is your gear working again? If the crash is total with out the music resuming then that’s unfortunate. If it’s a "stall" then it’s likely bandwidth. Assuming you are using a streaming service and not sourcing from a NAS?

2.) Do you have a fast robust internet connection? Are you wired in or are you using wifi? Is ethernet hardware good stuff? Does speed test give you a good report?

3.142) Power good/great.(asked above)?

4.) Have you taken the DAC out of the chain and gone directly into your pre or integrated amp? Doubt this is it.

5.) Well vented? Gear run hot? Doubt this is it too.

5.5) Did you have an old system where this did/did not happen?

6.) Occam’s razor.

If I had a DAC you would be welcome to plug in here but my streamer has an internal DAC.