Guys, I have read most of the posts on this thread and I can relate to many of the problems that have been mentioned. In a short phrase: COMCAST SUCKS. And in my case there is no alternative, AND they know it.
The only reason to put this out is to suggest that only government action can change a company like comcast. They have no real competition in many areas, they are arrogant, they do not care how difficult it is to even ask them a question or report a problem. The service and equipment that I used to get with comcast was better five years ago than it is now and the cost is higher. To top it off, every service company is hiding behind COVID as an excuse for poor customer relations. In most cases only the owner of a new home with FO to the house has a chance of improved service; the rest of us are SOL with GOV help.