OP got a response not to worry, sorry for the inconvenience and that he will make it up to him in some way. Doesn’t seem that bad. Definitely enough to have some worry but let the company try to fix the problem. I’m sure you will see your cables again and this experience is a good reason to gauge whether you buy from them again or not.
also why was he asking about length of speaker cables? Was he thinking about sending you out a pair because of the long waiting period?