I have been dealing with Steve through the years. So-so..
ozzy
The Cable Co
Hi All,
Does customer service get any better than that of The Cable Co? Had a recent mishap as they sent me a 20 amp version instead of the 15 amp for a power cord. I was a little frustrated. I called them and right away John apologized and said "just sit tight we'll make this right". He called me right back and said we are overnighting you the correct 15 amp but we're also upgrading it to the next level. Which is literally double the price! I asked the obvious reflex question "are you serious" because I was in shock. "You'll have it tomorrow". And I did! I cannot say enough about these guys (especially John)! They sent me the next level up and even overnighted it. I am still floored by this level of customer service. I know most everyone here knows of The Cable Co but if you don't don't even buy another set of cables anywhere else! These guys are the read deal! I didn't even know how to say thank you to John...I'm still pinching myself...
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- 24 posts total
I have been doing business with them since 1991 …..and in those years I have spent a lot of money with them and they always given me great service, a competitive price as well as solid advice. However, I personally have seen a decline in all of those former attributes. I notice4d this over the past few years as they did not seem to have the selection of cable that I was looking for, it was tough to sometimes even get a call back and they seemed to really push Synergistic cables to the point that I got annoyed. There was also a time that all you had to do was give them your credit card on a loaner and they sent you the cable. Now I think they retain 10% to '' use '' their cable which would go against the purchase but held if you did not buy it. Well, after a couple of power cord loaners that were expensive, I had a substantial credit with The Cable Company that I really had no use for as I bought what I really wanted from another dealer and was for the lack of better words ; ' stuck ' with a credit with them that I did not use for a long time. I eventually have cut ties with them after 30+ years as I never seemed to get the service , price or selection that I needed from them and I used my credit for some tweak that I never used. Too bad because at one time they were a power house and a great resource for all of us. I do not use them anymore and I do believe that they have been sold to another business entity. |
I've auditioned/purchased both new and used Synergistic, Kimber, Wireworld, Analysis Plus and Audioquest components, from The Cable Company, without a hitch or disappointment, for over 25 years*. As long as I’ve used their Lending Library*, for interconnect, power and speaker cable auditions; their policy has been a 10% rental fee, plus shipping. The stipulations have always been quite plainly outlined on the site, regarding that fee and subsequent purchases and/or returns, (no surprises). It’s just my own perspective, but: that seems quite reasonable, given the alternative of purchasing all those items, then having to sell the rejects at a much greater loss. |
@sns , good for you! DIY is the way to go with cables. The best cable is the shortest one and you never get the shortest one with commercial cables. There is first class wire and connectors available, as good as or better than what is being used commercially. The only thing missing is the fancy sheath and the slick marketing. Service a The Cable Company is excellent but, there is also excellent service elsewhere. Upscale Audio, Elusive Disc and Galen Carol are companies that also stand out in my experience. |
- 24 posts total