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Burson Audio Rant…

So I decided to swap out some op amps in my amplifier and ordered a vivid v6 dual op amp.  I did this based on a review as well as photos that burson has of my amp with the dual op amp installed.  Upon further investigation, I learned that kn my amp, the newest version, it is not recommended to change the dual op amp.  (It isn’t recommended to change any op amps as it will void the warranty).

 

Anyhow, I e-mailed Burson back within hours of placing my order to try to cancel.  I received no follow up e-mail.  It was dropped at my door step a week later.  Once I received it, I e-mailed burson asking if I can exchange the dual op amp for 2 single op amps.  I was told ghat I’d have to pay to ship it to Australia (it appears it originally came from riverside county, california).  I was then told ghat it would be easier if I just sold it on my own.

 

Anyhow, I can pay the $15 or $20 to ship it back but that really wasn’t offered.  I think this was a lame interaction with burson.  

128x128b_limo
b_limo's avatar
b_limo OP
2,274 posts
 

Yeah, I was shocked when I asked to do an exchange I was told to resell the item.  We’ll see how this pans out.  I still want the burson op amps but if this continues to go sideways I’ll push for a refund and get op amps from other manufacturers.

 

I’ll still give them until next week to redeem themselves… could be just 1 person too, not representative of the company on a whole 🤷🏼‍♂️
 

What bummed me out was that I ordered that specific op amp based on a recommendation in a review of my amp and then I also saw pictures of my amp on bursons website with this dual op amp.  Turned out, I made a mistake and didn’t realize that my newer (newest) version is different and that it is not recommended to change that dual op amp…

 

Shameless plug… if anyone wants to trade a new, never opened Burson Vivid 6 Dual op amp for some single op amps Im game.  

nc03854
36 posts
 

I have a pair of Timekeeper amps that need to be checked out. Burson told me that they no longer support discontinued models.

I wouldn’t get anything they make.

b_limo's avatar
b_limo OP
2,274 posts
 

So Burson offered to give me a refund but honestly, they were probably right really. Shipping is going to be $20 (+)?  Ona $100 item its not worth it.  They said they’d give me a 30% off coupon so ai’ll snag 4 Vivid V6’s, save $50 and be a happy camper.  I’ll report back once I get them in my set-up!

chayro
2,985 posts
 

Be thankful that your mistake was very small.  People make mistakes that can cost them everything. I am always grateful when I can buy out of one of my fu’kups for a modest amount of cash. 

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