GIK alternatives


Last month, an audiophile colleague inquired about GIK acoustics on this forum. I shared my experiences as a longtime customer. I pointed out episodic challenges with build quality but a highly responsive staff. I have changed my impression and would not recommend them. GIK has recently changed CEO and several longtime colleagues appear to have left. Their prices have increased, especially for shipping. I’ve been attempting to place an order by phone without success. And their product lead time is extraordinary. For example, I was informed that routine scatter plates would not be shipped out for 2 months. They’re having problems. Any recommendations for alternative companies?

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I am finding more and more businesses are less responsive via the phone.  Many businesses are under-staffed which would explain this challenge they face.  Before giving up on GIK, I would email them requesting a consult.  I worked with them over the past year or so and had a great experience.  2 months is not unreasonable nor is increased shipping costs.  Sometimes we need to just pause and put on another record ; )

Years ago I bought a number of different panels from GIK to round out the acoustics in my music room. They worked wonderfully and the quality was great and shipping was quick.

I recently purchased a winter property and needed some panels for a mixed use space in which I would listen to music, watch TV and just socialize. The acoustics in the room was horrible. I thought why not some acoustic panel to tame the echo. I went to GIK’s site and saw they did "Art Panels", nothing looked right for my space. Then I noticed you could supply your own art work and that is what I decided to go with, the custom "Art Panels". I sent them three custom designs. So far no issue. I received a delivery date, it was way into the future, much further than I was expecting. I was very disappointed, but accepted I was ordering three custom panels so I decided to be patient. A few weeks prior to the order ship date I contacted them and received the bad news, they were going to be delayed and not a short delay but a very long delay. The delay was going to be so long I would not be in this location and would be back home when the panels were now due to arrive. I did not want to reroute them to another location so I tried to contact them to cancel my order. It took me too many emails and phone calls to finally get through. I was really upset by the fact they were not easy to contact. I explained my issue and why I was cancelling. The person said she would get back to me and would try to move the assembly up, if possible. A few days later I received a phone call saying that they could move me up in line, sorry to anyone who I may have pushed back, and that the panels would be shipped out at the end of the following week. They came through as promised. The panels look gorgeous and the quality is first rate. The panels exceeded my expectations and the art transfer looks exactly as I had hoped it was going to look, maybe even better. I guess Glen was back.

I would not give up on GIK, but I would want some sort of a committed delivery time that they truly and realistically could maintain prior to ordering with a full money back guaranty if they fail to ship on schedule.

I highly recommend the custom "Art Panel", they have the potential to be gorgeous! Very worthy of hanging on a wall, as a piece of art and not some hokey graphic. I am actually going to have them framed even though they are 3 1/2" thick.

I bought some panels from a company called UA Acoustics awhile back and they were very reasonably priced, good looking and well made.

Dug up their website and got this message.

Attention! Due to the unstable situation in the our country, our company TEMPORARY suspends the processing of orders and their shipment.

I forgot they are based in Kyiv City, Ukraine.

Horrible situation. Hope they are doing okay, all things considered.

Hey guys. Thanks for all the feedback. For a update we have dropped the back orders buy a couple weeks so I feel as we are making progress. If ANY of you have a order outstanding, need it rushed or whatever please send me a message and I will do whatever I can. I will say that if you order something like a standard 242, 244 or Monster those should be getting out in a few weeks. 

Thanks again for chiming in and I do feel as I am starting to see the end of the tunnel. A long tunnel but starting to see the light. 😂

 

Glenn Kuras

Owner GIK Acoustics