Years ago I bought a number of different panels from GIK to round out the acoustics in my music room. They worked wonderfully and the quality was great and shipping was quick.
I recently purchased a winter property and needed some panels for a mixed use space in which I would listen to music, watch TV and just socialize. The acoustics in the room was horrible. I thought why not some acoustic panel to tame the echo. I went to GIK’s site and saw they did "Art Panels", nothing looked right for my space. Then I noticed you could supply your own art work and that is what I decided to go with, the custom "Art Panels". I sent them three custom designs. So far no issue. I received a delivery date, it was way into the future, much further than I was expecting. I was very disappointed, but accepted I was ordering three custom panels so I decided to be patient. A few weeks prior to the order ship date I contacted them and received the bad news, they were going to be delayed and not a short delay but a very long delay. The delay was going to be so long I would not be in this location and would be back home when the panels were now due to arrive. I did not want to reroute them to another location so I tried to contact them to cancel my order. It took me too many emails and phone calls to finally get through. I was really upset by the fact they were not easy to contact. I explained my issue and why I was cancelling. The person said she would get back to me and would try to move the assembly up, if possible. A few days later I received a phone call saying that they could move me up in line, sorry to anyone who I may have pushed back, and that the panels would be shipped out at the end of the following week. They came through as promised. The panels look gorgeous and the quality is first rate. The panels exceeded my expectations and the art transfer looks exactly as I had hoped it was going to look, maybe even better. I guess Glen was back.
I would not give up on GIK, but I would want some sort of a committed delivery time that they truly and realistically could maintain prior to ordering with a full money back guaranty if they fail to ship on schedule.
I highly recommend the custom "Art Panel", they have the potential to be gorgeous! Very worthy of hanging on a wall, as a piece of art and not some hokey graphic. I am actually going to have them framed even though they are 3 1/2" thick.