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Decline or accept upon receipt of damaged gear

I'd appreciate the forum's opinion...

I recently purchased a used amplifier from an online seller.  Payment was sent and the amplifier was shipped via common carrier.  Upon arrival, the package and amplifier inside was visibly damaged.  An inspection through the holes in the damaged box found no packing materials.  After taking photographs, was it more appropriate to decline or to accept the shipment before working with the seller for resolution?

allison2
jerryg123's avatar
jerryg123
3,429 posts
 

To bad bubba should have packed it out better. 

The seller was critical that I did not first accept the package and then contact him to arrange a return.

rocray's avatar
rocray
1,448 posts
 

I agree that you did the right thing by refusing the shipment.  There is an over abundance of unscrupulous people in the world.  What you did,I believe,is force the seller to do the right thing.  It appears given the chance,there are always people trying to get something for nothing.  

dweller's avatar
dweller
3,751 posts
 

 Make sure the delivery person notates the condition of the package and everyone should take pictures. The best thing to do, while negotiating the sale, is to specify what will happen if package arrives obviously damaged. Everything should be spelled out and agreed to (terms of sale) before money is sent (Hey! It don't cost any extra!). Rich folk have Lawyers to do this, we have to do it for ourselves.

Ag insider logo xs@2x
cleeds
5,715 posts
 
 
 

 dweller

The best thing to do, while negotiating the sale, is to specify what will happen if package arrives obviously damaged.

Oh no, that's a terrible approach. It's the shipper's obligation to deliver the goods in the condition described in the terms of sale. If the goods arrived damaged, the shipment should be refused and all burden rests between the shipper and the carrier.

ghdprentice
6,501 posts
 

Do not accept.

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